Last updated: May 2026
1. Who We Are
Priority Process is a trading name of JMC Legal Services Limited (Company No. NI690494), a process serving and private investigations firm registered in Northern Ireland.
We are the data controller for the personal data we process in connection with our services. This means we decide how and why your personal data is used, and we are responsible for keeping it safe.
Contact details:
JMC Legal Services Limited t/a Priority Process
Wellington Business Park Centre
3 Wellington Park
Belfast BT9 6DJ
Phone: 028 9092 3333
Website: priorityprocess.co.uk
We are registered with the Information Commissioner’s Office (ICO) under registration number C1292310.
2. What Personal Data We Collect
The type of personal data we collect depends on whether you are a client instructing us, or a third party whose details arise in the course of a case.
From clients and instructing solicitors, we may collect:
- Name, job title, and firm or company name
- Postal address, email address, and telephone number
- Case reference numbers and instructions
- Payment and invoicing information
In the course of carrying out process serving or investigations, we may collect information about third parties, including:
- Full name and any aliases
- Home address and address history
- Vehicle registration details
- Employment or attendance information
- Surveillance footage, photographs, or observations made in public places
- Information from publicly available sources (such as the Electoral Roll, Companies House, or social media)
We collect only the information that is necessary and proportionate for the specific task we have been instructed to carry out.
3. Why We Collect It and Our Legal Basis
Under UK GDPR, we must have a lawful basis for processing personal data. We rely on the following bases:
- Performance of a contract (Article 6(1)(b)): Where we are processing data to carry out services you have directly engaged us to perform.
- Legitimate interests (Article 6(1)(f)): Where we process data about third parties in the course of an investigation or process serving instruction, our legitimate interest (and that of our clients) is in the lawful enforcement of legal rights — for example, serving court documents or gathering evidence for civil proceedings. We balance this against the rights of the individuals concerned and process only what is necessary.
- Compliance with a legal obligation (Article 6(1)(c)): Where we are required to retain or disclose information by law — for example, responding to a court order or regulatory requirement.
4. How We Use Your Data
We use the personal data we collect to:
- Carry out process serving, document delivery, and skip tracing on behalf of instructing clients
- Conduct lawful private investigations and produce reports, affidavits, or witness statements for use in legal proceedings
- Manage our client relationships, billing, and correspondence
- Comply with our professional and legal obligations, including those under the Private Security Industry Act 2001 and applicable Northern Ireland legislation
- Maintain records of services delivered
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
5. Who We Share Your Data With
We may share personal data with:
- Instructing solicitors and clients, to report on the outcome of instructions given to us
- Courts and tribunals, where we are required to file affidavits of service or produce evidence
- Vetted sub-agents and process servers, where we engage trusted individuals to carry out instructions on our behalf — they are bound by confidentiality obligations
- The ICO or other regulatory bodies, where we are under a legal obligation to disclose
- Our insurers or legal advisers, where necessary to defend or establish a legal claim
We do not sell your personal data, and we do not share it with any third parties for marketing purposes.
6. International Transfers
The majority of our work is conducted within the United Kingdom. Where we engage agents to carry out service of process or investigations in other countries, we ensure that any transfer of personal data outside the UK is protected by appropriate safeguards — such as an adequacy decision from the UK Secretary of State, or standard contractual clauses as approved under UK GDPR.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose for which it was collected, and in line with our legal obligations.
| Type of data | Retention period |
|---|---|
| Client and case records (correspondence, reports, affidavits) | 6 years from the close of the matter, in line with the Limitation Act 1980 |
| Invoices and financial records | 6 years (HMRC requirement) |
| Surveillance footage not used in proceedings | Deleted or destroyed as soon as it is clear it will not be needed, typically within 30 days |
| Surveillance footage used or potentially needed in proceedings | Retained for the duration of the relevant case, then deleted |
After the applicable retention period, data is securely deleted or destroyed.
8. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can ask us to correct inaccurate or incomplete data.
- Erasure: You can ask us to delete your data in certain circumstances.
- Restriction: You can ask us to limit how we use your data while a dispute is resolved.
- Portability: Where processing is based on your consent or a contract, you can ask for your data in a structured, commonly used format.
- Objection: You can object to processing based on legitimate interests. We will stop unless we have compelling grounds to continue.
- Rights relating to automated decisions: You have the right not to be subject to solely automated decisions that significantly affect you. We do not carry out such processing.
To exercise any of these rights, please contact us in writing at the address above or by emailing us via the contact details on our website. We will respond within 30 days. There is no charge for making a request unless it is manifestly unfounded or excessive.
Please note that some rights are subject to exemptions — for example, where we hold data to comply with a legal obligation or to defend a legal claim, we may be unable to erase it.
9. Cookies
Our website, priorityprocess.co.uk, uses only essential cookies that are necessary for the site to function. We do not use tracking, analytics, or advertising cookies, and we do not collect personal data through cookies.
10. How to Complain
If you have any concerns about how we handle your personal data, please contact us in the first instance:
JMC Legal Services Limited t/a Priority Process
Wellington Business Park Centre, 3 Wellington Park, Belfast BT9 6DJ
Phone: 028 9092 3333
We will do our best to resolve your concern promptly.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
11. Changes to This Policy
We review this policy periodically and will update it when our practices change or when required by law. The date at the top of this page shows when it was last revised. We encourage you to check this page from time to time. Where changes are significant, we will take reasonable steps to bring them to your attention.